We’ve answered the most common questions here. If you still haven’t found the answer you need, please contact us
What area’s do you cover? – You can see our service map here. If you are just outside our service area, please call us and we will be happy to discuss your requirements.
Can you deliver food or medication to me? – We can indeed! Due the area our mobile service covers, deliveries can take up to 3 working days. If you need urgent medication, it may be more appropriate to arrange collection from our surgery. Any medication (including flea & worm treatment) will need to be signed for by an adult over the age of 18. This can be a neighbour.
Can you see me in an emergency? – If you need emergency veterinary assistance, please call the practice on 01283 617020. For further information, see our emergency page.
What times are your appointments? – Our home visit slots are currently available between the hours of 9am – 1pm, Monday to Friday.
How can I book? – Please call us on 01283 617020 and our friendly reception team will book your home visit. You can also fill in our contact form here and one of our crew will call you back.
Do I need to see a vet or nurse? – We will ask questions regarding your pets health and book your home visit with either a vet or nurse, whichever is most appropriate.
Can I see a particular vet/nurse? – Our vets and nurses will provide our mobile service on a rotation basis and we will book you with your preferred vet wherever possible. We always try to book follow up appointments with the same vet/nurse for continuation of care but this may not always be possible.
How much does it cost? – A guide to our prices can be found here. Note about cancellation/emergency charges.
How do I pay? – We accept credit and debit cards via our mobile card machine. We can accept cash but please be aware we only carry a minimum amount of change.
Can I pay next week? – We are unable to offer credit facilities and therefore do not operate a payment scheme or method that allows you to pay for treatment already taken. Prepayment of accounts is, however, an option we would happily discuss. If you anticipate difficulties settling your account please discuss the matter with the Practice Manager BEFORE your home visit.