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Essential Information for Bright Side Crew

Please select from the relevant section below:
Provet Cloud
Who’s Who
Crew handbook


Planday is the software we use for rotas, holiday requests, sharing documents and issue training records or contracts.  It is also the place you can find contact details for your colleagues if you need to reach them.  It can be used on a desktop but you will get the most out of it as an app on your phone.

A full guide on using Planday can be found on their help pages.  Before you start, however, ensure you download the app to your phone for iPhones or Android

Before you start using the app you should have received a welcome email from Bright Side Vets with your log-in details.  If you have not received this please contact your line manager who will arrange this for you, normally 4 weeks before you start.

Planday navigation

Punching in for a shift

Requesting Time off

Other help videos


Provet Cloud

Our Practice Management Software is Provet Cloud.  You will receive your login details and password to use this system on day one.  Ahead of starting you may wish to prepare your self by watching some of Provet Clouds induction videos.  These are not bespoke to Bright Side but they will allow you to familiarise yourself with the system to a degree so its not so much to take in on day one.  Please take a look at the following selection on YouTube

Provet Cloud Veterinary Software: An Overview

Provet Cloud 101 – Login

Provet Cloud 101 – Clients & Patients

Provet Cloud 101- Booking and Managing Appointments

Provet Cloud 101 – Search Functions

Provet Cloud 101 – Creating and Managing Tasks

Provet Cloud 101 – Patient History

Provet Cloud 101 – Client Communication & Reminders

Provet Cloud 101 – Admission and Consultation

Provet Cloud 101 – Treatment Estimates

Provet Cloud 101 – Invoicing & Payments

Provet Cloud 101 – Counter Sales


Who’s Who

Please take a look at this document and learn who you will be meeting at Bright Side Vets.


Crew Handbook

All of our policies, procedures and standards of working are described in the crew handbook.  You will be given a copy of this on day one but if you want to read it ahead of time then you can do by using Planday and navigating to the documents section.