We would like to assure our clients that we are doing everything we possibly can to be able to continue offering a service for you and your pets. We need your help to do this! Please take a moment to watch our short video outlining the policies we have put in place to protect our clients and crew. If you have any questions at all, we are monitoring our Facebook & Instagram pages regularly and you can email us email@example.com. You can still call us on 01283 617020, however please be aware that we are receiving lot’s of calls and conversations are longer than usual. If you can make use of email or social media, please do so. This will help us to help you!
We are monitoring the situation via the official channels and government advice and holding regular meetings. This video and page will updated as needed.
UPDATE COVID-19 – (updated 18/06/20)
Frequently Asked Questions (updated Tuesday 15/06/2020)
If you need emergency veterinary attention, please call us on 01283 617020. Please do not come to the surgery without calling us.
Yes, we are in regular contact with our out of hours provider and they have assured us they currently have no interruption in their service.
Yes, we are taking orders for Flea and wormer treatment, but how we get this to you has changed. Please read our prescription protocol. It is important that you order as soon as your current supplies start to run low. There is currently no shortage of flea/worm treatment, but a shortage of delivery drivers from our wholesaler means we are currently not guaranteed our usually daily delivery.
As all phone calls are taking longer than usual you can leave us a message on OPTION 2 for your order, or email us at firstname.lastname@example.org or use the online form here whenever you possibly can. We will call you when your prescription is ready and take payment over the phone. You will be advised how to safely collect your items, or if you prefer, we can post this out to you
Yes, we are taking orders for medication as usual. It is important that order as soon as your current supplies start to run low. There is currently no shortage of food or medication, but a shortage of delivery drivers from our wholesaler means we are currently not guaranteed our usually daily delivery. As all phone calls are taking longer than usual, please either email us on email@example.com or use the online form here whenever you possibly can, or if you call our number you can leave us your order on OPTION 2 we we will process this for your within 48 hours. If you have not heard from us after the 48 hours your prescription will be ready, please call us from the car park when you are here to collect and we will bring everything out to you safely, or if you prefer, we can post this out to you.
Please see further guidance for our prescription protocol
We do not advise ordering more than you normally would. We have no updates from our wholesaler to suggest there are any stock issues. We have half the order deliveries than normal due to this situation so please give us more time to get an order processed.
We are not anticipating any issues with receiving food and medication from our wholesaler. But we are receiving orders less often than before. Please allow up to a week for food orders and at least 48 hours for medication orders. We are receiving regular updates and if the situation changes we will advise you here and on our Facebook page.
Prescription checks are still being carried out where deemed necessary by our veterinary surgeons. This is being assessed on a case by case basis and depends on the condition being treated, the medication being dispensed, the clinical history of the pet and other deciding factors. Please contact us for further advice.
Please see further guidance for our prescription protocol
We are now catching up on all of the vaccinations that have been delayed by the COVID-19 restrictions with client less constitutions to keep everyone safe. With this we are also offering a vaccine amnesty, meaning any fur baby who is now overdue on their yearly boosters will able to restart the vaccine course for the price of a normal booster (or free on the VIP club). If you would like to book a vaccination booster appointment please go Online here to book. If you are unsure when your fur baby is due please Facebook Message or E-mail us at firstname.lastname@example.org
We are now able to do vaccinations to keep all animals covered. We are offering a Vaccine Amnesty if we decide we need to restart your Fur babies course, due to being delayed by COVID-19, there will be no change to original course price even if another vaccine is needed. If you would like to book in please book online here, or please Facebook message us to discuss your options.
We are now offering appointments for Vaccinations, we are also running a vaccine amnesty for those animals that have lapsed their immunity due to COVID-19. Essentially, we are trying to ensure that you do not have any additional costs as a result of COVID-19. Those of you with VIPets membership will receive their booster as normal and a 2nd vaccination free of charge. If you would like to book please do so online here.
Please call us on 01283 617020. Our receptionists will ask some questions about your pet and seek advice from a nurse/vet where appropriate. If we deem it necessary that your pet be seen, you will be advised on the safest way for us to see your fur baby. If you have a query when we are closed, please call our number and you will be diverted to our out of hours emergency service in Derby. Alternatively go to our “does my pet need a vet” app.
In the first instance please call the practice for advice, DO NOT come straight down as we will have a limited amount of staff during this period of lock down. Depending on your situation we may ask you to come to the practice where we will take the animal on until we either find the owner or the appropriate authorities can help.
Euthanasia for pets is hard at the best of times but during this crisis it may be more challenging. We are still offering a full service here at the practice, but we are unable to do any home visits or collections at this time, but how we put your animal to sleep may have to change because of social distancing rules or isolation rules. Please contact the practice and we can discuss options with you and decide the best way forward.
During this time we are taking more calls and conversations are longer than usual. It is preferable that you email us at email@example.com whenever possible or contact us through our Facebook page. If you have an urgent query and need an immediate response, you can of course call us on 01283 617020.
We are now available for routine spaying and neutering, please email on firstname.lastname@example.org or Facebook message us as we are still subject to availability. We are still only operating with social distancing rules.