We would like to assure our clients that we are doing everything we possibly can to be able to continue offering a service for you and your pets. We need your help to do this! Please take a moment to watch our short video outlining the policies we have put in place to protect our clients and crew. If you have any questions at all, we are monitoring our Facebook & Instagram pages regularly and you can email us firstname.lastname@example.org. You can still call us on 01283 617020, however please be aware that we are receiving lot’s of calls and conversations are longer than usual. If you can make use of email or social media, please do so. This will help us to help you!
We are monitoring the situation via the official channels and government advice and holding regular meetings. This video and page will updated as needed.
Video for our clients – (updated 16/04/20)
Please see the latest on our procedures during lockdown. Any questions please message us. Stay safe!
Posted by Bright Side Vets on Thursday, 16 April 2020
Frequently Asked Questions (updated Tuesday 12/05/2020)
If you need emergency veterinary attention, please call us on 01283 617020. Please do not come to the surgery without calling us.
Yes, we are in regular contact with our out of hours provider and they have assured us they currently have no interruption in their service.
Yes, we are taking orders for Flea and wormer treatment, but how we get this to you has changed. Please read our prescription protocol. It is important that you order as soon as your current supplies start to run low. There is currently no shortage of flea/worm treatment, but a shortage of delivery drivers from our wholesaler means we are currently not guaranteed our usually daily delivery.
As all phone calls are taking longer than usual you can leave us a message on OPTION 2 for your order, or email us at email@example.com or use the online form here whenever you possibly can. We will call you when your prescription is ready and take payment over the phone. You will be advised how to safely collect your items, or if you prefer, we can post this out to you
Yes, we are taking orders for medication as usual. It is important that order as soon as your current supplies start to run low. There is currently no shortage of food or medication, but a shortage of delivery drivers from our wholesaler means we are currently not guaranteed our usually daily delivery. As all phone calls are taking longer than usual, please either email us on firstname.lastname@example.org or use the online form here whenever you possibly can, or if you call our number you can leave us your order on OPTION 2 we we will process this for your within 48 hours. We will call you when your prescription is ready for collection and take payment over the phone. You will be advised how to safely collect your items, or if you prefer, we can post this out to you.
Please see further guidance for our prescription protocol
We do not advise ordering more than you normally would. We have no updates from our wholesaler to suggest there are any stock issues. We have half the order deliveries than normal due to this situation so please give us more time to get an order processed.
We are not anticipating any issues with receiving food and medication from our wholesaler. But we are receiving orders less often than before. Please allow up to a week for food orders and at least 48 hours for medication orders. We are receiving regular updates and if the situation changes we will advise you here and on our Facebook page.
Prescription checks are still being carried out where deemed necessary by our veterinary surgeons. This is being assessed on a case by case basis and depends on the condition being treated, the medication being dispensed, the clinical history of the pet and other deciding factors. Please contact us for further advice.
Please see further guidance for our prescription protocol
Currently the Government and our official governing body (the Royal College of Veterinary Surgery – RCVS) have advised us that we can only offer emergency medicine or see sick animals. We are not allowed to offer any routine or preventative care. This includes all adult vaccinations regardless of whether this is an adult booster or an animal that is in between their two parts of their course. We have prepared some additional information on how to minimize the risk to you or your pet during this time.
Currently the Government and our official governing body (the Royal College of Veterinary Surgery – RCVS) have advised us that we can only offer emergency medicine or see sick animals. We are not allowed to offer any routine or preventative care unless they are very young animals and at the highest risk. This includes all adult booster and restart vaccinations or an adult animal that is in between their two parts of their course. Puppies and Kittens who are just starting their course will be considered and we will be in contact with those we have had to cancel. We have prepared some additional advice on how to minimize the risk to you or your pet during this time.
When we are able to offer routine appointments again we will be introducing a vaccine amnesty for those animals that have lapsed their immunity. Details of this will be emailed to you and made available on our website. Essentially, we are trying to ensure that you do not have any additional costs as a result of COVID-19. Those of you with VIPets membership will receive their booster as normal and a 2nd vaccination free of charge.
Please call us on 01283 617020. Our receptionists will ask some questions about your pet and seek advice from a nurse/vet where appropriate. If we deem it necessary that your pet be seen, you will be advised on the safest way for us to see your fur baby. If you have a query when we are closed, please call our number and you will be diverted to our out of hours emergency service in Derby. Alternatively go to our “does my pet need a vet” app.
In the first instance please call the practice for advice, DO NOT come straight down as we will have a limited amount of staff during this period of lock down. Depending on your situation we may ask you to come to the practice where we will take the animal on until we either find the owner or the appropriate authorities can help.
Euthanasia for pets is hard at the best of times but during this crisis it may be more challenging. We are still offering a full service here at the practice, but we are unable to do any home visits or collections at this time, but how we put your animal to sleep may have to change because of social distancing rules or isolation rules. Please contact the practice and we can discuss options with you and decide the best way forward.
During this time we are taking more calls and conversations are longer than usual. It is preferable that you email us at email@example.com whenever possible or contact us through our Facebook page. If you have an urgent query and need an immediate response, you can of course call us on 01283 617020.
Due to the COVID-19 legislation from our governing bodies we are unable to offer any routine and preventive treatment unless other urgent medical needs are a factor. Due to this we are not accepting any routine neuter or spay procedures as we are operating on a smaller team to be available for emergencies. There are some occasions where we appreciate waiting is not always possible for your and your fur baby due to behaviour or another urgent medical reason. If you have any further queries about your pets and your current situation please send us an email on firstname.lastname@example.org or Facebook message us with your questions and we will consider them.